Security & Your Information

We have established security procedures and policies to protect the loss, misuse or alteration of information under Houts Enterprises LLC control. We value your business and are committed to doing everything possible to make our online ordering process secure and pleasant.

You can rest assured that your on-line purchase with us is 100% secure! Credit card information is entered and transferred under SSL 128 bit encryption. Once you have completed your order online, our security procedures do not end. The moment you press "Submit" to send your order, the encrypted information is kept inaccessible.

Ways to tell when you are in a secure section: In all browsers, look for the "http" in the URL to "https." The added "S" represents the secure area. The entire ordering process at our online store, from when you decide to checkout until your order is confirmed, is conducted on a secure server. Further, many popular browsers have a symbol to indicate secure mode. To verify that your browser is secure, look at the bottom of your browser's window; Netscape displays a solid key and Internet Explorer displays a closed lock.

In order to give you the best service possible we require Internet online ordering for Duracoat Firearm Finishes Direct orders.

Privacy Policy

Houts Enterprises LLC respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our customer. This privacy statement discloses the privacy practices for this site, www.houtsenterprises.com.

Houts Enterprises LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others at any time. The only exceptions to this are, when we are required to by law, in the good faith belief that such action necessary in order to conform to the edict of law, or we must comply with a legal process served to the web site.

Orders

We request information from the user on our forms. Here a user must provide contact information (like name) and financial information (like credit card number, expiration date, etc.). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Updating Your Information

As a customer of the Houts Enterprises LLC, you may alter your customer information or opt-out of receiving communications from us at any time. You have the following options for changing or modifying your information:

• You may send an email contact us
• You may send mail to Houts Enterprises LLC at the following postal address, not for returns request a return authorization.

Houts Enterprises LLC
238 Edith Lane
Dayton, Nevada 89403

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to shop, leave the site without making a purchase and come back to find their items still in their shopping cart. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We at times use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you have any questions about our privacy statement, the practices of this site, or your dealings on this Web site, you can contact us by email, or by mail, not for returns request a return authorization.

Houts Enterprises LLC
238 Edith Lane
Dayton, Nevada 89403

Thank you,
Anthony G. Houts

Disclaimer, Restricted Articles & Age Certification Requirements

All of our sports products are intended for adult use only. Check you local laws and ordinances before orderings. Pursuant to 18 U.S.C.922(D)(1)-(9), you cannot be under a legal disability to purchase certain restricted items. By ordering, the buyer certifies he/she has checked with all local laws and can legally own the product. We DO NOT SELL Restricted Articles online to minors under the age of 18 and in some cases, persons under the age of 21. All Restricted Articles shipments are sent to an Adult over the age of 21 who must sign for the package upon delivery.

Houts Enterprises LLC sells merchandise only to individuals who can legally purchase and own such items in the particular jurisdiction where they reside. Your purchase of Imerchandise, whether in person, by telephone, by mail, or over the internet, legally binds you and your heirs, assigns, transferees and personal representatives as follows:

When you order and purchase merchandise from Houts Enterprises LLC, you represent that you are of legal age to purchase the merchandise ordered and that the merchandise can be purchased and owned in your state, county and/or city of residence. By offering merchandise for sale, Houts Enterprises LLC does not represent or warrant that any specific purchaser may legally purchase, own, or possess the merchandise ordered. CHECK YOUR LOCAL LAWS!

When you purchase merchandise from Houts Enterprises LLC, you agree that you will use the purchased merchandise in a safe and legal manner, consistent with all applicable laws, recognized safety rules, and good common sense.

You further agree that you will train and supervise minors in the use of Houts Enterprises LLC merchandise and that you will take such steps as may be reasonably necessary or required by applicable law to keep Houts Enterprises LLC merchandise out of the hands of minors and untrained and/or immature individuals.

When you purchase merchandise from Houts Enterprises LLC, you agree to assume all risks related to and/or arising from you ownership and use of the merchandise and agree to indemnify and hold Houts Enterprises LLC harmless from any and all claims brought by any person or entity against Houts Enterprises LLC related to and/or from your ownership and/or use of the merchandise.

Houts Enterprises LLC does its best to accurately represent the merchandise, through photo, price and copy. Occasionally we make mistakes. If such a mistake should occur, your order will be corrected as the facts may dictate. Thank you for your understanding.

Ways to Order & Security Procedures

UPS Ground Only for DuraCoat
We use UPS because DuraCoat is classified a hazardous material in liquid form and must be shipped by UPS Ground. UPS also provides better package tracking, and faster settlement in the rare case of a loss shipment.

INTERNET
www.houtsenterprises.org Please provide your e-mail address to receive an order confirmation. Order from our web site and check the status of your order online. Place your online order using your Visa, MasterCard, or Discover cards. Credit card information is entered and transferred under SSL 128 bit encryption. This is a secure system.

SECURITY PROCEDURES
Credit card fraud cost both the seller in lost merchandise, and the users of credit cards in higher fees and interest rates. Our security department has implemented policies to limit fraudulent charges.

• Shipments to other than the billing address that the credit card issuing bank has on file may require additional security checks prior to shipping and the order may be declined by Houts Enterprises LLC at our discretion.
• Some shipments will require an adult signature on delivery.
• Fraudulent purchases will be forwarded to the Attorney General, local law enforcement, and credit card agencies.
• We file and prosecute fraudulent/criminal use of credit cards.

Order Processing and Shipment Time

DuraCoat Firearms Finishes Direct

Duracoat Firearms Finishes Direct ship directly from the manufacturer. Your order will be processed immediately after it is received. Most orders (99.9%) are shipped the same business day if received by 11:00 am Pacific Standard Time, or the next business day depending on demand.

Military and other large quantity orders of these items can take 1 week to fill. Many of these items are needed for our military so those orders always take priority. We think you can appreciate this policy. Because of military demand availability will fluctuate from time to time.

We reserve the right to ship via United Parcel Service for all shipments. The majority of items are shipped from our warehouse located in Wisconsin.

Once orders have been sent to our warehouse for fulfillment, usually 6:00am, 11:00am, and 6:00pm daily they can not be canceled. These orders represent completed orders, and at this point these orders can only be returned back to us after they have been received by the customer by use of a return authorization.

Orders that have been processed and then canceled by a customer will be charged $5.00 or 5% of the order whichever is greater to cover our costs. Processed orders are those that have been Charged (or Captured which can be reversed on the same day). We work 7 days a week and process orders several times daily, and then send them to our warehouses for fulfillment.

If a lengthy delay occurs, usually beyond 15 days, we will cancel your order (unless otherwise requested) and issue a refund for prepayments. Of course, you may cancel your order, modify or change a backorder at any time before it is sent to our warehouse for fulfillment. We will send you a refund for unshipped merchandise on cancelled orders.

Finding the Products

Shop Categories, then specific brands. Click on the "category" link at the the left side of the pages to hone in on product interest groups through our category listings. Then select the brand name, and sub-category when available.

Order Confirmation

You will receive an Email confirmation with your order number and order details within one hour of placing your online order. If you do not receive this confirmation then you may have entered your e-mail address incorrectly.

Once your order has been processed, you will then receive an email notification with shipping and tracking information at the time of shipment, back order information, or cancellation notification. Special order items, certain drop-shipments and custom merchandise orders are charged prior to actual shipment date and are non-refundable. Contact us for more information.

Customer Service & Order Information

Our Customer Service Agents are available Monday-Friday, 8:00a.m. to 5:00p.m. (Pacific Standard Time). For stock availability, shipping status of your order, technical information, and returns & exchanges contact us:

Customer Service or Questions regarding orders contact us
Technical Support or General Information contact us
Product Returns contact us

Mailing Address, not for returns request a return authorization.
Houts Enterprises LLC
238 Edith Lane
Dayton, Nevada 89403

Returns & Exchanges

If for any reason your are not satisfied with your purchase, you may return it to us within 30 days of order date for a refund, replacement or credit, less shipping and handling costs. There are exceptions as follows in this section. You must email our Customer Service contact us so we can review your return, obtain an RAN (Return Authorization Number) and evaluate how to handle the return.

Shipping and handling charges are non-refundable and please allow 10 business days for refund to be completed. Duracoat Firearms Finishes product returns will be assessed a 25% restocking fee when the refund is not used to purchase new product.

Purchases that qualified for free ground shipping that are returned for credit or refund will be charged for the actual out going shipping costs plus applicable restocking fees. Partial returns where the purchased total is still over $299 will remain free ground shipping.

Products being returned must be received by us within 15 days of being issued an RAN or the return is subject to a $10 additional restocking fee. Used or non-saleable products, or products returned in bubble or padded envelopes, or without original product packaging will not be accepted for return under any condition and will be returned at customers expense.

DuraCoat products that have been 'opened' will not be accepted for return since these products can not be resold. Send all of the items and in original product packaging in a secure box by UPS ground. Items with defects in the material or workmanship will be repaired or replaced at our option.

After a return is authorized by our Customer Service Department:
Return the item to the address given to you by our product return department.
Write the Return Authorization Number on the box.

Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via UPS, with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.

We will notify you via e-mail or phone of your refund once we have received and processed the returned item. You can expect your refund in the same form of payment originally used for purchase within 10 business days of our receiving your return. Please note that we will refund shipping costs only if the return is a result of our error. Credits are only maintained from the previous full year through the current year. Unused credits going back two years are deleted on January 1st of the new year.

Send the Duracoat Firearms Finishes products and original product packaging in a secure box by UPS ground. Items with defects in the material or workmanship will be repaired or replaced at our option.

Unauthorized returns will be refused or returned to customer at the customer's expense. Some products we sell are covered by a manufacturer's warranty that specifically requires the item be sent directly to the manufacturer for replacement or repair.

Refused orders - Shipments that are refused, have 3 delivery attempts made, or an undeliverable address will be charged for the actual out going shipping, separate return shipping will be charged, and a 15% + $10 restocking fee at our discretion to cover our additional costs depending on the situation.

Damaged Products, Lost Package or Defective Items

Some products we sell are covered by a manufacturer's warranty that specifically requires the item be sent directly to the manufacturer for replacement or repair.

UPS will settle a lost package or damaged product claim usually within 10 business days. USPS Priority Mail shipments are not considered lost by the U.S. Postal Service until thirty days from mailing. Houts Enterprises LLC cannot replace a UPS shipment until this investigation period is completed by either UPS or USPS. We will contact our local post office to determine if any information can be obtained about the shipment. If you still have not received your shipment at the thirty day point Houts Enterprises LLC will file a lost claim and paperwork will be sent to you to sign. Once we have the completed signed claim form we can refund or re-ship your order.

Damaged Merchandise

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.

Error in Shipping

In the event we send the wrong item or a item or item's not ordered with your purchase we will make arrangements for you to return them at no cost to you. At our discretion a replacement item or item's will be sent prior to us receiving the return so that you may enjoy your purchase as soon as possible. If the item in question is not returned your credit card will be charged the normal price along with any shipping charges.

Shipping Methods & Prices

Your Order Subtotal	USA(48) UPS Ground
$000.00 - $99.99	$14.50
$100.00 - $199.99	$17.50
$200.00 - $299	$20.50
$299.01 & Up	Free*

* Purchases that qualified for free or discounted shipping that are returned for credit or refund with a return authorization will be charged for the actual out going shipping costs. Partial returns where the purchased total is still over $299 will remain free ground shipping.

Base shipping rates apply to UPS Ground shipping only. DuraCoat is classified a hazardous material in liquid form and it is extremely expensive to ship by UPS air. The U.S. postal system will not handle it at all. Since we only ship by UPS Ground to the lower 48 states we can not ship to AK, HI, or International so please do not call or email, it is not possible. Each processed order will be charged individually for its own shipping & handling as indicated in the rate table above. Multiple orders will be combined into a single shipment when possible, however the shipping and handling rate remains as indicated in the rate table above per processed order.

Pricing Errors

Although every effort is made to keep our web site error-free, occasionally a mistake will occur. In the event of an error, we reserve the right to correct the error

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