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Policies

Security & Your Information

Secure Purchases
SSL Secured & Encrypted Purchases Only.
Over 75,000 Online Secure Purchases since 2004, not a single problem ever.

Secure Web Site
Firewall Protected Servers
Proactive Intrusion Detections Systems

Secure Network Storage & Policies
We never see or store your credit card information, we only see the last four digits of your credit card number. All your personal information from your order is encrypted access only, your name, address, phone, and email information is secure.

Order Processing

We Ship most orders the same business day (Ordered by 10:45 am PST) however, on Mondays and very busy periods it may take an additional time to get all orders shipped. Remember with us you always get factory fresh Duracoat products and the Lowest Prices on the Full DuraCoat Paint Line.

Your DuraCoat order will be processed immediately after it is received. We reserve the right to ship via United Parcel Service for all shipments. The majority of items are shipped from our warehouse located in Wisconsin.

Once orders have been sent to the warehouse for fulfillment, usually 6:00am, 11:00am, and 6:00pm daily they can not be canceled. These orders represent completed orders, and at this point these orders can only be returned back to us after they have been received by the customer by use of a return authorization.

Orders that have been processed and then canceled by a customer will be charged $5.00 or 5% of the order whichever is greater to cover our costs. Processed orders are those that have been Charged (or Captured which can be reversed on the same day). We work 7 days a week and process orders several times daily, and then send them to our warehouses for fulfillment.

Privacy Policy

Houts Enterprises LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others at any time. The only exceptions to this are, when we are required to by law, in the good faith belief that such action necessary in order to conform to the edict of law, or we must comply with a legal process served to the web site.

Returns & Exchanges

If for any reason your are not satisfied with your purchase, you may return it to us within 30 days of order date for a refund, replacement or credit, less shipping and handling costs. There are exceptions as follows in this section. You must email our Customer Service Contact Us so we can review your return, obtain an RAN (Return Authorization Number) and evaluate how to handle the return.

Shipping and handling charges are non-refundable and please allow 10 business days for refund to be completed. Duracoat Firearms Finishes product returns will be assessed a 25% restocking fee when the refund is not used to purchase new product. (See Restocking Fees below.) Purchases that include reduced ground shipping that are returned for credit or refund will be charged for the actual out going shipping costs plus applicable restocking fees.

Products being returned must be received by us within 15 days of being issued an RAN or the return is subject to a $10 additional restocking fee. Used or non-saleable products, or products returned in bubble or padded envelopes, or without original product packaging will not be accepted for return under any condition and will be returned at customers expense.

Unauthorized returns will be assessed a 25% + $10 restocking fee at our discretion to cover our additional costs depending on the situation. Some products we sell are covered by a manufacturer's warranty that specifically requires the item be sent directly to the manufacturer for replacement or repair. Refused orders - Shipments that are refused, have 3 delivery attempts made, or an undeliverable address will be charged for the actual out going shipping, separate return shipping will be charged, and a 15% + $10 restocking fee at our discretion to cover our additional costs depending on the situation. Restocking Fees cover the bank credit card fees which are not refunded to us, packing charges which are included in the cost of the product, unpacking, inspection and putting the product back in inventory.  We waive restocking fees (Except Unauthorized Returns) when customers use the credit to purchase new merchandise. Credits are only maintained from the previous full year through the current year. Unused credits going back two years are deleted on January 1st of the new year.

DuraCoat products that have been 'opened' will not be accepted for return since these products can not be resold. Send all of the items and in original product packaging in a secure box by UPS ground. Items with defects in the material or workmanship will be repaired or replaced at our option.

After a return is authorized by our Customer Service Department:

Return the item to the address given to you by our product return department. Write the Return Authorization Number on the box.

Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via UPS, with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department. We will notify you via e-mail or phone of your refund once we have received and processed the returned item. You can expect your refund in the same form of payment originally used for purchase within 10 business days of our receiving your return. Please note that we will refund shipping costs only if the return is a result of our error. Credits are only maintained from the previous full year through the current year. Unused credits going back two years are deleted on January 1st of the new year.

Send the Duracoat Firearms Finishes products and original product packaging in a secure box by UPS ground. Items with defects in the material or workmanship will be repaired or replaced at our option.

Shipping Methods & Prices

Your Order
Subtotal
USA(48)
UPS Ground
$000.00 to $99.99
$13.50
$100.00 to $199.99
$15.50
$200.00 Up
$17.50

Order Policies - International

We only take international orders from these countries with a USA based Billing Address Credit Card - $500 limit on your first purchase

Canada, Germany, Kuwait, Luxenbourg, Netherlands,
Norway Qatar, Singapore, Switzerland, United Arab Emirates

Since DuraCoat is a hazardous (Flammable) material in liquid form we can only ship to a USA address. It will be your responsibility to forward or ship DuraCoat products to your final international address. Please provide the name, email address, and phone number for the person actually wanting the DuraCoat products in the ORDER COMMENTS if not the same as the person placing the order. We may contact that person as required for additional information before processing the order.

DuraCoat Paint and Related materials fall under Hazmat UN 1263 and DuraCoat Aerosols Sprays fall under Hazmat UN 1950

Customers are always advised to be absolutely certain of your import regulations and restrictions when ordering our products. You are fully responsible for complying with all of your local import regulations.

You are responsible for Import Licenses, Customs-assessed import duties, all local taxes, and in-country delivery fees (if any). We assume no responsibility for these additional charges and caution you that they may be much higher than you expect.

Packages seized by Customs for your failure to follow local import regulations are not refunded or credited. You, the customer, are solely responsible for all compliance with your country's regulations. Packages that are left unclaimed and forfeited to Customs or the carrier are charged to your account in all cases. We will not issue credit for these occurrences.

Disclaimer, Restricted Articles & Age Certification Requirements

By ordering, the buyer certifies he/she has checked with all local laws and can legally own the product. When you order and purchase merchandise from Houts Enterprises LLC, you represent that you are of legal age to purchase the merchandise ordered and that the merchandise can be purchased and owned in your state, county and/or city of residence.

By offering merchandise for sale, Houts Enterprises LLC does not represent or warrant that any specific purchaser may legally purchase, own, or possess the merchandise ordered. CHECK YOUR LOCAL LAWS! When you purchase merchandise from Houts Enterprises LLC, you agree that you will use the purchased merchandise in a safe and legal manner, consistent with all applicable laws, recognized safety rules, and good common sense. You further agree that you will train and supervise minors in the use of Houts Enterprises LLC merchandise and that you will take such steps as may be reasonably necessary or required by applicable law to keep Houts Enterprises LLC merchandise out of the hands of minors and untrained and/or immature individuals.

When you purchase merchandise from Houts Enterprises LLC, you agree to assume all risks related to and/or arising from you ownership and use of the merchandise and agree to indemnify and hold Houts Enterprises LLC harmless from any and all claims brought by any person or entity against Houts Enterprises LLC related to and/or from your ownership and/or use of the merchandise.

DuraCoat Reseller Program

In response to requests from retailers and finishers that either supply DuraCoat products for resale, or provide professional finishing of weapons.  We have set up a DuraCoat reseller program detailed here: DuraCoat Reseller Program